Serco provides full-spectrum cyberspace solutions from requirements establishment to solution implementation, deployment and sustainment by: Managing cyberspace requirements via our industry unique Enterprise Architecture method, Developing engineering solutions using our Facility and Mission Equipment Management System (FAMEMS), Implementing cyberspace solutions and protecting against electronic and computer-based systems against cyber attack, Sustainment of cyberspace solutions to ensure operational functionality of our cyber infrastructure. Serco's Cyber Center of Excellence combines state-of-the-art collaboration centers specializing in the Joint Capabilities Integration and Development System (JCIDS), Unified Modeling Language (UML) enterprise architecture, and comprehensive network operations to deliver a cyber-focused, integrated support across the enterprise.

Managing Cyberspace Requirements

Serco is an award-winning leader in the application of object-oriented analysis and design (OOAD) for the practice of Enterprise Architecture (EA). Our Unified Modeling Language (UML) method, we call Net-Centric Enterprise Architecture, uses an object-oriented approach to define and model target enterprise operational processes – facilitating transition planning to a service-oriented architecture (SOA). Our professional services include a repeatable technique to capture mission requirements in context of operational use; discover common, extendable and reusable processes; and assist in the implementation of target capabilities via a well-managed spiral model. Our EA Center of Excellence in Colorado Springs is a showcase of state of the art architecture development facilities designed specifically for enterprise model development. Finally, we're experts in the art of collaboration to assist enterprise leadership in achieving the service-oriented perspective.

Evolutionary Cyberspace Acquisition – What value does an engineering approach provide if you are unable to acquire or implement the solution? Serco's OOAD method provides a manageable way to achieve system capability more closely aligned to operational requirements. By defining the service components needed to fulfill stakeholder capabilities, we accelerate a cyberspace acquisition plan by developing an EA-based strategy that discovers redundant components across the enterprise. In addition, we assist in providing prioritized timing of key components. Priority component implementation is the evolutionary method of realizing cyberspace capabilities, and when modeled properly, service components can be easily and quickly adapted to provide the flexibility needed in today's and tomorrow's aerospace structure.

Engineering Solutions Utilizing our Facility and Mission
Equipment Management System

Managing facilities and equipment is a complex, yet critical task. Tracking tens of thousands of facility components, computer parts, maintenance schedules, or network cable configurations can be labor intensive, and even cost prohibitive. Routine maintenance, configuration control, and regulation compliance for facilities of any size and complexity can quickly spin out of control.

Facility and Mission Equipment Management System (FAMEMS), a computerized management system, linked with a resource management database containing all facility equipment and parts, turns the facilities management challenges into a single point solution. Serco created a facilities management system by integrating commercially available three-dimensional (3-D) drawing and modeling tools with commercially available database tools, sufficient to handle tens of thousands of items with selected, linked resource information. FAMEMS models large and small facilities with all parts and equipment and corresponding bill of materials information.

The system provides dimensionally correct, 3-D "virtual models" of operational equipment, building, and support systems with inter-linking infrastructure cabling. Models and drawings link to parts, which also link to individual database records, with resource information on each part. FAMEMS provides interactive, easily understood navigation capabilities and security for three levels of users (administrator, advanced user, and casual, "view only" user). The system has a variety of features that improve staff productivity and computer aided design (CAD) enhancements to include:

• Change one drawing or model instead of multiple CAD sheets
• Easy migration from 2-D to 3-D
• Built in data conversion for popular CAD formats
• Streamlined, electronic access to drawings and files; no more searching through file cabinets and disjointed drawings
• Integrated and readily available data to support
• Maintainability & parts replacement
• Sustainability cost analysis

Implementation

Ensuring the protection and resiliency of the nation's critical infrastructure and key assets is essential to homeland security. Terrorists seek to not only exploit and attack key physical assets such as buildings, airports, railways and maritime networks, but also telecommunications systems, information networks, electrical power systems, gas and oil storage facilities, banking and financial systems, and critical water supplies. To protect from both physical and cyber attack requires a concerted and cooperative effort with government partners and the private sector throughout all levels. Serco is a recognized leader in managing public infrastructure and protecting electronic and computer-based systems against cyber attack. We deliver the critical information technology, engineering, and logistics solutions needed to protect the nation's infrastructure from criminal and terrorist activity. Serco continuously adapts to an evolving global security environment by working with real world operators and by implementing unique solutions with proven processes and procedures that meet critical cyberspace missions.

We develop and deploy tools that monitor, detect, report, and control cyber incidents across the enterprise. By applying software engineering, architectural and installation best practices, our cyber solution centers can integrate real-time data from various sensors to develop an operational view of cyberspace and provide information on the health of the network, as well as defense and attack postures.

Sustainment

The nation's cyber infrastructure is a strategic asset, with protection sustainment against enemies who seek to launch cyber attacks and engage in cyber warfare. Government agencies, satellites, power companies, airlines and transportation systems all have cyber components that rely on the secure transmission of information for successful operations. To support these efforts, Serco leverages its extensive expertise in information technology integration, network communications, and systems architecture to sustain a broad range of cyber solutions and services. Through defensive and offensive operations, Serco provides the tools necessary to sustain the operational functionality of our cyber infrastructure. Our cyber practitioners are subject matter experts who understand DoD Cyberspace requirements and can assist with providing workforce training in cyber practices and procedures. Our proven workforce and advanced IT expertise deliver optimal, sustainable cyberspace solutions.

Demonstrated Past Performance Excellence in Full Spectrum Cyberspace Solutions

In summary, Serco has industry unique qualifications to meet the future challenges of cyberspace. The below narratives describe our demonstrated excellence in cyberspace-related initiatives.

Managing AFNET 2014/AFNETOPS/Air Force Network Integration Center (AFNIC) Requirements – Serco is developing the next phase of the Air Force Network architecture for AFNIC, which describes operational and system requirements for the next generation of Air Force Network Operations. AFNET 2014 architecture will describe service requirements and expected user-service interactions for several AFNET acquisition programs. We developed a distributed modeling environment in which architects from AFNIC and one of the Electronic Systems Center Program Offices collaborate on developing operational and services viewpoints of the future AFNET. We saved the Air Force approximately 12 months development time by leveraging similar work accomplished for the JMS program, and incorporating vetted data dictionaries and use case models. As the Air Force moves out into developing its future operational concept for AFNETOPS, the architecture will help decision makers determine key process improvements, interactions, and system and service behavior needs using the IT industry standard for architecture development.

Engineering Support Utilizing FAMEMS – Our FAMEMS capability was initiated by the Space and Missile Systems Center (SMC) and Air Force Space Command (AFSPC). Jointly responsible for the development of the Space-Based Infrared System (SBIRS) Mission Control Station (MCS), the United States' next generation, space based, missile warning and space surveillance capability, SMC and AFSPC needed a state-of-the-art, automated, desktop tool to assist in design, facilities management, modification, and configuration management of the SBIRS ground station.

The 3-D virtual model had to be constructed from thousands of drawings and parts information from architectural and development contractors and sub-contractors. The database currently has over 19,000 parts available. To date, FAMEMS fully supports the SBIRS MCS, a 47 room, 74,000 square foot facility. The facility is operational today meeting mission and facilities equipment management challenges.

Implementation – The AFSPC Command, Control, Communications, Computer, Intelligence, Information Technology, Surveillance, And Reconnaissance (C4I2TSR) engineering and technical support contract specified the services and materials to engineer, furnish, install, test (EFI&T), operate and maintain and provide allied support for a wide range of current and future C4I2TSR systems and capabilities worldwide. To meet the diverse and complex operational and technical needs supported under the C4I2TSR contract, Serco assembled a talented and professional team of more than 300 engineers, technicians, operators, and telecommunications systems maintainers. As the prime C4I2TSR contractor, with over 20 sub-contractors, Serco successfully responds to more than 1,500 tasks valued in excess of $240M since contract inception. Serco's received "Excellent" performance (the top rating) since the start of the contract (four consecutive reporting periods) in both the technical and management areas. This continues the Excellent ratings received throughout the seven-year period of the predecessor contract to the C4I2TSR contract, the C4I2SR contract, which Serco won in 1997.

The primary functional capabilities provided by Serco under the C4I2TSR contract include planning, design, integration, implementation, operations and maintenance for classified and unclassified networks; network control and management systems/facilities; secure and non-secure video, audio, data, cryptographic and voice systems; structured cable systems and base-level cable plant infrastructure (inside and outside plant); new/smart building design implementation; Internet, intranet and Web application development and hosting services; legacy AF telecommunications and networks systems support; broadband and Radio Frequency (RF) systems; command and control systems; and satellite ground terminal systems. Serco services provided in all functional areas include IT engineering and planning; system and enterprise/network certification (operational and security); end-to-end EFI&T; operations and maintenance; technology refresh and/or upgrade; system and network performance measurement and reporting; and project management.

Sustainment – Through a series of task orders originating with the original C4I2SR contract, Serco has designed, built, and staffed the Air Force Space Command (AFSPC) NOSC on Peterson AFB, CO. Through C4I2TSR contract task orders Serco continues to serve as a primary Enterprise engineering and implementation provider for the Peterson I-NOSC. Serco assisted AFSPC with developing the Concept of Operations and defining the tools that best meet the Command's Enterprise network management (including boundary protection) requirements for their NOSC. When the tools were introduced into the NOSC environment Serco assisted AFSPC with exploiting these tools to provide the best information possible on the status of the AFSPC Networks. To facilitate the timely dissemination of Network Status information Serco, in coordination with AFSPC developed and deployed a Dashboard that contains all of the pertinent information on the Enterprise Status. This Dashboard has been implemented in numerous AF NOSCs to provide AF Leadership with a tool enabling them to see current network status, develop custom views, and have the ability to drill down to the lowest level of information available on any issue. To help ensure that the information is the latest data available, each individual base is provided the capability to update information as it changes on the dashboard. Serco has trained network defenders, Information Assurance professionals and other NOSC staff members currently supporting the AFSPC NOSC. Finally, we supported the Command change, as the AFSPC NOSC became the Air Combat Command Integrated NOSC (I-NOSC) Peterson AFB.